Terms and conditions

General conditions

This site is the property of Nelly Bichet Chapeaux, Santez Anna, Ile de Versailles, Quai Henri Barbusse, 44000 NANTES Siret 422577601 RM 00012
It was developed and is maintained by Pierre Basson Studiomaiis
It is forbidden to download all or part of the site or any of its content without prior permission.
In compliance with the French Data Protection Act, a declaration has been made to the Commission Nationale de l’Informatique et des
Libertés (CNIL – http://www.cnil.fr) concerning the handling of personal information about the customers of Nelly Bichet Chapeaux
You have the right to access and correct personal information about you by writing to Nelly Bichet Chapeaux Santez Anna, Ile de Versailles, Quai Henri Barbusse, 44000 NANTES, France, or by contacting him by email.

General conditions of sale

The submission of an order to Nelly Bichet Chapeaux implies complete and unequivocal acceptance by the customer of these general conditions
of sale.


Every effort is made to ensure that the products are described and presented accurately. However, in some cases the products may
appear to be slightly different to the pictures due to photography. Nelly Bichet Chapeaux can not be held responsible for this.
Our savoir faire is traditional and all the product are hand made. Each hat is a unique piece and may be slightly different from another by the color the fabric or the curves.We are tring to do our best to give you the most beautiful hat we can do .


Before any firm order is established, Nelly Bichet Chapeaux will send the customer an estimate by electronic mail.
The estimate will give the date the products will be ready for shipment, their price, and the shipping rates and conditions.
Eventual customs duties cannot be included in the estimate.
Your order will be confirmed by email.
The order will not be prepared until full payment is received for the merchandise and shipping.
Nelly Bichet Chapeaux reserves the right to refuse any order because of the customer’s failure to fulfill the obligations, and more generally to
refuse any order of an abnormal nature in any respect whatsoever (for example, if Nelly Bichet Chapeaux considers the article impossible to
produce or if the order is too big) or if there is a foreseeable problem in delivery.


According to the article L121-20-2 , L121-20-4 of the French consumption code , no cancellations are possible because the articles produced
by Nelly Bichet Chapeaux are made solely to measure and to the customer’s specifications. Nelly Bichet Chapeaux, Santez Anna, Ile de Versailles, Quai Henri Barbusse, 44000 NANTES Siret 422577601 RM 00012


All prices are in euros and out of TVA.
Shipping charges are extra.


Payment is required at the time of ordering.

  • France: by check, bank transfer or Paypal.
  • Other countries: by international bank transfer or Paypal
    Bank charges or Paypal fees are to be paid by the customer.
    Delivery charges
    The cost will be determined on an individual basis depending on the country, package weight and insurance.
    The cost will appear on the estimate.


The customer is responsible for providing correct delivery information at the time of ordering. In the event of any error in the delivery
address, Nelly Bichet Chapeaux cannot be held responsible for failure to deliver the product.
The articles will be sent via the French post office (registered mail with advice of delivery).
Delivery time:

  • France: at least 24 hours
  • Other countries: at least 48 hours
    These times are merely indicative and shall not constitute grounds for cancellation of the order by the customer nor a claim for any
    damages in the event of delay for any reason whatsoever.
    The merchandise is shipped at the customer’s risk. Any claims for damage, loss or late delivery should be addressed to the carrier.
    The customer should examine the articles carefully on their receipt.
    The customer must pay the price quoted for the products and shipment, as well as any customs duties, value added or other tax due on
    import to the country of delivery.


The merchandise remains the property of Nelly Bichet Chapeaux until it is paid for in full.

Exchanges and refunds

No returns, exchanges or refunds are accepted.
We take the greatest care at all stages of production, including packaging for shipment, and the products leave our premises in perfect
condition and well protected.


The customer is responsible for verifying that the items received correspond to the order.
Any claims must be made within 48 hours of receipt of the merchandise. Otherwise it will not be honored.
As mentioned above, the merchandise is shipped at the customer’s risk.
Any claims must be addressed first to Nelly Bichet Chapeaux If it is impossible to come to an amicable agreement, the Tribunal de Commerce du
Mans (Le Mans Trade Tribunal) will have the final say, regardless of where the delivery was made.